Privacy Policy

Introduction

Kitaabh ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud accounting platform and related services.

By accessing or using Kitaabh, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect the following personal information:

Account Information: Name, email address, mobile number, company name, and other contact details provided during registration or when creating a user profile.
Authentication Information: Username, password, and other information used for account access and security.
Professional Information: For Chartered Accountants, we may collect ICAI membership number and certificate of practice details for verification purposes.
Billing Information: Payment details, transaction records, billing address, and other financial information necessary for processing payments.
Business Information: Information about your business, including GST identification numbers, PAN, company registration details, and other regulatory information.

Usage Data

We collect information about how you interact with our platform:

Device Information: IP address, browser type, device type, operating system, and other technical information about the devices you use to access Kitaabh.
Usage Information: Features used, buttons clicked, pages visited, time spent on the platform, login frequency, and other interactions with our services.
Performance Data: Error reports, crash logs, and other diagnostic information that helps us improve our platform.

Financial and Accounting Data

As a cloud accounting platform, we process:

Transactional Data: Financial records, ledger entries, vouchers, invoices, receipts, and other accounting records that you input or generate.
Client Data: If you are a CA or accounting professional, information about your clients that you input into the system, including their financial records and business details.
Tax and Compliance Information: GST returns, TDS information, and other tax-related data necessary for compliance features.

How We Collect Information

We collect information through:

Direct Provision: Information you provide when registering, creating an account, filling forms, or using our platform.
Automated Technologies: Cookies, web beacons, server logs, and other tracking technologies that automatically collect certain information when you use our services.
Third-Party Sources: When you choose to import data from TallyPrime or other platforms during migration, or when you connect with the GST portal or other external services.
Client Relationships: If you are a client of a CA who uses Kitaabh, we may receive your information from them when they provide services to you.

How We Use Your Information

We use your information for the following purposes:

Service Provision and Improvement

To provide, maintain, and improve our platform and services
To process transactions and manage your account
To enable you to access and use our cloud accounting features
To provide technical support and respond to your inquiries
To develop new features, products, and services

Compliance and Security

To verify your identity and authenticate access to your account
To verify CA credentials for our free CA plan
To protect the security and integrity of our platform
To detect and prevent fraud, abuse, and other harmful activities
To comply with legal obligations, including tax and financial regulations

Communication and Marketing

To communicate with you about your account, updates to our services, or changes to our policies
To send administrative notices, service announcements, and other operational communications
To provide information about new features or services that may interest you
To measure and improve the effectiveness of our communications

Analytics and Research

To understand how users interact with our platform
To gather demographic information about our user base
To conduct research and analysis to improve our services
To generate aggregated, non-identifying insights about financial trends

Information Sharing and Disclosure

We may share your information with:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Cloud infrastructure and hosting providers (Amazon Web Services - AWS)
Payment processors (Pay U and RazorPay)
Customer support services
Analytics providers
Marketing and communication platforms

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy. All service providers we engage with maintain operations within India for processing your data.

Your Team and Clients

If you add team members to your account, they will have access to information shared within your account according to the permission levels you set.
If you are a CA using Kitaabh to serve clients, your clients will have access to their own data as configured by your access settings.

Business Transfers

If we are involved in a merger, acquisition, sale of assets, bankruptcy, reorganisation, or similar event, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any change in ownership or use of your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency) or if we believe in good faith that disclosure is necessary to:

Comply with legal obligations, regulations, or government requests
Protect and defend our rights or property
Prevent or investigate possible wrongdoing
Protect the personal safety of users of the platform or the public

With Your Consent

We may share your information with third parties when you have consented to such sharing.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Kitaabh is built on Amazon AWS well-architected platform and complies with AWS security guidelines. Our security measures include:

Encryption of data in transit using SSL/TLS protocols
Regular security assessments and audits
Access controls and authentication mechanisms
Regular security updates and patches
Employee training on data security and privacy
Implementation of AWS security best practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide you with our services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

For compliance with Indian accounting and tax regulations, certain financial records may be retained for periods specified by applicable laws (typically 7-10 years).

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct inaccurate or incomplete information.
Deletion: You can request deletion of your personal information, subject to certain exceptions related to compliance, legal obligations, and legitimate business purposes.
Data portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
Objection: You can object to our processing of your personal information.
Withdrawal of consent: If we process your information based on your consent, you can withdraw that consent at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

Data Processing Location

Kitaabh is headquartered in Hyderabad, India, and offers its products and services exclusively for the Indian market. All your data is processed and stored within India, and no data is transferred outside of India. We maintain all our data processing operations within the country to ensure compliance with Indian regulations and to provide you with the most secure and compliant service possible.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your activities on our platform. Cookies are small text files that are stored on your device when you visit our website. They help us provide and improve our services by:

Keeping you logged in between sessions
Remembering your preferences and settings
Understanding how you use our platform
Measuring the effectiveness of our features
Providing security for your account

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communications. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: support@kitaabh.com

Address: Kitaabh Technologies Pvt. Ltd., 2nd Floor, SNP Towers, Diamond Hills, Gachibowli, Hyderabad, India - 500032

Website: www.kitaabh.com

All communications regarding privacy concerns, data subject access requests, or to exercise your rights should be directed to support@kitaabh.com.

Compliance with Indian Regulations

Kitaabh complies with applicable Indian data protection laws and regulations, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as well as any future data protection legislation that may be enacted in India.

This Privacy Policy was last updated on 15 March 2025.